Returns policy.
Faulty or wrong products
We have a 14-day return policy for faulty or wrong products, which means you have 14 days after receiving your item to request a return if something is wrong with the product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@yourtravelbook.net.
Please state your order number, the product name and the reason for returning it in your email.
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@yourtravelbook.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns due to a change of mind
If you change your mind, you can return any item purchased on the Your Travel Book website within 14 days from the date of purchase.
You need the receipt or proof of purchase to be eligible for a return.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@yourtravelbook.
Please state your order number, the product name and the reason for returning it in your email.
If your return is accepted, we’ll send you a return shipping label and instructions on how to send your package. Items returned to us without first requesting a return will not be accepted.
We will notify you once we’ve received your return and let you know when the refund has been processed. You will receive a refund for the value of the returned product (exclusive postage) within 10 business days.
If more than 15 business days have passed since we approved your return, please contact us at hello@yourtravelbook.net
Shipping policy.
Your Travel Book ("we" and "us") is the operator of (https://www.yourtravelbook.net) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are as follows:
Domestic Standard Shipping for ALL orders: $9.99 AUD
Domestic Express Shipping for orders: $16.99 AUD
Shipping costs for international orders – TBC
**please note our shipping costs are subject to change without notice.
3. Delivery Terms
3.1 Transit Time Domestically
Domestic shipments generally are in transit for 3 - 7 days (regular post) depending on your location.
3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days.
3.3 Change of Delivery Address
Orders placed before 10 AM - AEST will be dispatched the same day. Otherwise, within the next business day.
We are open Monday - Friday during standard business hours, except on public holidays or otherwise stated. In these instances, we take steps to ensure shipment delays will be minimal.
3.4 Change of Delivery Address
We can change the delivery address before the order has been dispatched. Please get in touch via hello@yourtravelbook.net ASAP after placing your order.
If we have already dispatched your order, we will be unable to change your address.
3.5 Items Out of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
3.6 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please get in touch with us so that we can investigate with our courier.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they can follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service via hello@yourtravelbook.com with the next steps.
6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
6.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by the customer upon arrival in the destination country.
7. Cancellations
If you change your mind before you receive your order, we can accept cancellations before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.
8. Insurance
Parcels are insured for loss and damage up to the value stated by the courier.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9. Customer service
For all customer service enquiries, please email us at hello@yourtravelbook.net
